1. Would you recommend MICROCHEM CORP. to your company colleagues or to others in your company?
Yes     No

2. If you answered NO to the previous question, please explain how we can improve to achieve an answer of yes:

3. What MICROCHEM products do you use?

4. What other products would you use if MICROCHEM could make them?

5. How would you rate your overall satisfaction with the quality of the products you receive from MICROCHEM?
Excellent     Good Fair     Poor

6. How would you rate your overall satisfaction with the information in our website?
Excellent     Good Fair     Poor

7. What other information do you require?

8. How would you rate your overall satisfaction with your contact with MICROCHEM's customer service representatives and sales personnel?
Excellent     Good Fair     Poor

9. How would you rate your overall satisfaction with response from MICROCHEM's technical representatives?
Excellent     Good Fair     Poor

10. Please rank order the elements you are looking for when you choose a microlithographic chemical company, from 1 (most important) to 6 (least important)?

	1	2	3	4	5	6
Sales Support
Informative website
Applications support
Customer Service
Quality Control
Other

Other:

11. How would you rate MICROCHEM in these areas against our competition?

	1	2	3	4	5	6
Sales Support
Informative website
Applications support
Customer Service
Quality Control
Other

Other

12. In your opinion, what are MICROCHEM's strengths:

13. In your opinion, what are MICROCHEM's weaknesses:

14. What more can MICROCHEM do to enhance your level of satisfaction with their services and/or products?

Name:

Position:

Company:

Phone: